REGULATIONS FOR THE PROVISION OF SERVICES BY ELECTRONIC MEANS

flawless.eu

§1. General provisions

1. The Seller provides the Services in accordance with the Regulations and generally applicable provisions of law.
2. The Services are provided via the Store’s website 24 hours a day, 7 days a week.
3. The Seller makes these Regulations available on the Store’s website and may make them available in the Customer Account or place them as an attachment to e-mails containing statements of acceptance of Customers’ offers. Customers may at any time: access the Regulations, save them, obtain them and reproduce them by printing or saving them on a data carrier.
4. The information provided on the Store’s website does not constitute an offer from the Seller within the meaning of Article 66 of the Civil Code, but merely an invitation to Customers to submit offers to conclude an agreement, in accordance with Article 71 of the Civil Code.
5. In order to use the Store, the Customer must have an IT device with access to the Internet, a correctly configured Internet browser in the current or previous version: Microsoft Edge, Mozilla Firefox, Google Chrome, Safari or Opera, with JavaScript support enabled, as well as an active and correctly configured e-mail account.
6. Using the Store may involve the Customer incurring costs for Internet access and data transmission, to the extent established by the agreement with the telecommunications operator whose services the Customer uses.

§2. Registering an account in the store

1. The Agreement for the provision of the Customer Account Management Service is concluded for an indefinite period of time upon confirmation by the Seller of the registration of the Customer Account.
2. The subject of this Customer Account Service is to provide the Customer Account panel, which enables, among other things, management of Customer data and orders.
3. To create a Customer Account, you must register voluntarily and free of charge. This is done by filling out and sending the registration form to the Seller, which is available in the area of the Store’s website.
4. The condition for the correct completion of the registration form is to complete all of its mandatory and possibly optional fields using true, complete data or information relating to the Client.
5. Before sending the registration form, the Client should declare by checking the appropriate box that he/she has read the Regulations and accepts their provisions.
6. Before sending the registration form, by checking the appropriate box, the Customer may voluntarily declare that he or she consents to the processing of his or her personal data for marketing purposes by the Seller.
7. The Seller informs that the marketing purposes indicated above may include, in particular, sending commercial information by the Seller, using the Customer’s contact details. The consent referred to in the above point may be withdrawn at any time.
8. The registration form is sent to the Seller using the functionality of the Store and through it.
9. The Customer Account can be used after it has been created and then logged in using the appropriate login and password.
10. The contract for the provision of the Customer Account Management Service may be terminated without giving any reason and at any time, using its functionality or by sending the Customer’s statement in this regard to the Seller, e.g. by e-mail or letter.

§3. Basic functionalities of the store

1. The Seller provides Customers with the following basic functionalities of the Store:
   1. providing a Product search engine,
   2. inquiry about the Product,
   3. entering an opinion about the Product,
   4. Product order,
   5. adding the Item to the storage.
2. To search for Products in the Store, you must enter the desired content in the Store search engine area and then confirm it. The functionality allows you to search the Store resources using keywords entered by the Customer. Additionally, the functionality may allow you to perform an advanced search within the scope of selected criteria.
3. To ask the Seller about the availability of the Product, you can use the Product inquiry functionality. The Seller will provide this information immediately, using the functionality of the Store, by phone or electronically, by sending an e-mail message.
4. To enter an opinion about the Product, use the opinion form by filling in its mandatory fields and entering the declared rating or content. The functionality may allow for issuing a rating on a designated scale.
5. To recommend the Product to third parties, you must use the Product recommendation functionality. The subject of the functionality is to provide a Product recommendation form in order to send a message about the Product to a third party indicated by the Customer.
6. To use the functionality of adding the Product to the storage, you must add the Product to the storage after logging in to the Customer Account. The subject of the functionality is the temporary saving in the memory of the Customer Account, a website containing an advertising offer of the Product.
7. Using some of the listed functionalities may require having a Customer Account and logging in to it. The Seller reserves the right to temporarily disable or introduce new functionalities.

§4. Orders placed via the Store

1. Orders for Goods can be placed via the Store’s website 7 days a week, 24 hours a day, using the Cart function. After completing the list of Goods orders, the Customer proceeds to place the order in the Cart area.
2. If the Customer is a logged-in Customer Account holder, he or she proceeds to the next stage of placing the order as a logged-in Customer.
3. If the Customer is not a logged-in Customer Account holder, he/she selects the method of placing the order:
   1. using the Customer Account, which will be registered. Then the Customer registers the Customer Account and uses it to proceed to the next stage of placing the order.
   2. without using the Customer Account. Then the Customer moves on to the next stage of placing the order.
   3. using the existing Customer Account. The Customer then proceeds to the next stage of placing the order.
4. After selecting the ordering method, the Customer enters or selects:
   1. billing information,
   2. delivery information, including delivery method and address,
   3. payment method.
5. Placing an order is preceded by the Customer receiving information about the total price of the order, including taxes and related costs, in particular Delivery and payment costs, in the Basket area.
6. An order may be placed by using the appropriate button in the Basket and is equivalent to the Customer submitting to the Seller an offer to conclude a Sales Agreement for the Goods included in the order.
7. Before sending the order form, the Customer should declare by checking the appropriate checkbox that he/she has read the Regulations and accepts their provisions.
8. The placed order may be changed by the Customer until the Seller receives information about the shipment of the Goods.
9. Changing the order may include cancelling it, partially cancelling it, extending it with additional Goods, or changing the Delivery address.
10. The Seller will immediately inform the Customer about the impossibility of accepting the order, in the event of circumstances causing it. This information is provided by phone or electronically. The information may constitute a rejection of the offer in its entirety or contain the following proposals for modifying the order:
    1. rejection of the offer in the part that cannot be implemented, which results in recalculation of the order value,
    2. dividing the Goods subject to Delivery into a part that can be Delivered and a part that will be Delivered at a later date, which does not result in recalculating the value of the order.
11. The acceptance of the Customer’s offer made by the Seller subject to the change referred to in the above point is deemed to be a new offer requiring acceptance by the Customer in order to conclude a Sales Agreement.
12. Confirmation of the acceptance of the order by the Seller is made by sending an e-mail immediately. This message contains the terms of the concluded Sales Agreement agreed by the parties, as well as the data entered by the Customer in the order form, in order to enable detection of errors occurring therein. In the event of detection of such an error, the Customer may notify the Seller of this fact by sending an e-mail indicating the correct data.
13. Confirmation of receipt of the order is tantamount to the Seller’s acceptance of the offer to conclude a Sales Agreement submitted by the Customer.

§5. Sale

1. The Seller provides Customers with the Distance Selling of Goods Service.
2. The subject of the Sales Agreement includes the Seller’s obligation to transfer ownership of the Goods to the Customer and deliver them, as well as the Customer’s obligation to collect the Goods and pay the Seller the price of the Goods.
3. The Seller reserves the right to conduct promotional campaigns, in particular consisting in reducing the price of Goods or Services until a specific date or until the stock of Goods subject to promotion is exhausted.
4. By concluding a Sales Agreement, the Seller undertakes to Deliver Goods to the Customer free from defects.
5. The conclusion of the Sales Agreement takes place upon confirmation of acceptance of the Customer’s order by the Seller.
6. The Goods are issued within the time specified in the Goods description.
7. The delivery time of the Goods may change if the Customer changes the order.
8. The Goods are issued:
   1. if the Customer chooses the option of Delivery via a Carrier, on Business Days to the address provided by the Customer,
   2. if the Customer selects the option of Delivery to Parcel Locker via a Carrier, on Business Days to the Parcel Locker selected by the Customer,
   3. in the event that the Customer chooses personal collection of the Goods, at the address: Al. Rzeczypospolitej 10 lok 2, 02-972 Warsaw, on Working Days from 11:00 to 19:00 and on Saturdays from 11:00 to 15:00.
9. Detailed information on the available Delivery methods, Carriers and related costs is published on the Store’s website, and the Customer is informed about them during the ordering process.
10. The Goods will be issued no earlier than after payment has been made by the Customer.
11. Confirmation of the release of the Goods to the Carrier for the purpose of Delivery may be made by sending an e-mail message to the Customer’s e-mail address.
12. The risk of accidental loss or damage to the item passes to the Consumer at the moment of its delivery to the Consumer.
13. If the Customer selects the Delivery by Carrier option, it is recommended that the delivered shipment be inspected by the Customer in the presence of the Carrier.
14. In the event of damage to the shipment, the Customer has the right to request that the Carrier prepare an appropriate protocol.

§6. Payments

1. The value of the payment for the Sale is determined on the basis of the price list of the Goods, available on the Seller’s website at the time of ordering the Goods.
2. The prices given on the Store’s website for a given Product are gross prices in Polish zloty and include VAT, but do not include the costs of Delivery of the Product and the selected payment method.
3. The costs of the transaction and delivery of the Goods are borne by the Customer.
4. The total price of the order, visible in the Basket area before placing the order and after selecting the method of Delivery of Goods and payment, includes the price for the ordered Goods together with taxes and all related costs, in particular Delivery and transaction costs.
5. The total price of the order is binding on the Seller and the Customer.
6. The Seller allows the following payment methods for the Sales Services provided:
   1. in cash or by card upon collection from the Carrier,
   2. by traditional transfer to the Seller’s bank account,
   3. using the external payment system PayU, operated by PayU SA with its registered office in Poznań (60-166), at ul. Grunwaldzka 182, entered into the Register of Entrepreneurs of the National Court Register under the KRS number: 0000274399, NIP: 7792308495 and REGON: 300523444,
   4. using the external payment system PayPal, operated by PayPal S.à rl et Cie, SCA based in Luxembourg.
7. The customer is obliged to make payment:
   1. at the time of delivery of the Goods – in case of choosing the cash payment method,
   2. within 7 days – if you choose the traditional bank transfer payment method,
   3. at the time of placing the order – in case of choosing the payment method using an external payment system.
8. The Seller shall refund the payment immediately, no later than within 14 days from the date the reason arose, in the event of:
   1. withdrawal from the contract by the Consumer,
   2. the Customer cancels the order or part of the order paid for before its execution,
   3. recognition by the Seller of the claim covered by the complaint in whole or in part, on the basis of generally applicable provisions.
9. Refunds will be made using the same payment method that was used by the Customer in the initial transaction, unless the Customer agrees to another solution that does not involve any costs for the Customer.
10. The Seller is not obliged to refund the additional costs of Delivery of the Goods incurred by the Customer if the Customer has chosen a method of Delivery of the Goods other than the cheapest standard method of Delivery offered by the Seller.

§7. Newsletter

1. The subject of this Newsletter Service is the provision of the Seller, consisting in sending commercial information to the Customer’s e-mail address.
2. To order the Newsletter Service, use the appropriate newsletter activation field in the registration form or another form made available by the Seller on the Store’s website.
3. The condition for the correct ordering of the Newsletter Service is to provide the Customer’s e-mail address. Providing this data is voluntary, but necessary for the provision of the Service and the conclusion of the contract regarding it.
4. Before sending the Newsletter Service order form, by checking the appropriate checkbox, the Customer may voluntarily declare that he or she consents to the processing of his or her personal data for marketing purposes by the Seller.
5. The Seller informs that the marketing purposes indicated above may include, in particular, sending commercial information by the Seller using the Customer’s contact details. The consent referred to in the above point may be withdrawn at any time.
6. The Newsletter Service order form is sent to the Seller using the functionality of the Store and through it.
7. The agreement for the provision of the Newsletter Service is concluded for an indefinite period of time upon confirmation by the Seller of the Customer’s subscription to the newsletter list.
8. The agreement for the provision of the Newsletter Service may be terminated without giving any reason and at any time, using, among others: the functionality of the Shop or unsubscribing from the subscription using the deactivation link located in the newsletter message area, as well as by sending the Customer’s statement on this matter to the Seller, e.g. in an e-mail or letter.

§8. Guarantees

1. Goods may be covered by a warranty from the Seller, manufacturer or distributor.
2. The guarantee is granted by submitting a guarantee statement, which specifies the guarantor’s obligations and the Customer’s rights in the event that the Goods do not have the properties specified in the statement.
3. Together with the Goods covered by the warranty, the Seller issues a warranty document to the Customer.

§9. Complaints

1. Complaints may be submitted under the warranty or guarantee, if granted.
2. In the event of the Goods being covered by a guarantee, the Customer is entitled to make a complaint about the Goods using the rights resulting from the guarantee, by filing a complaint through the Seller or directly to the guarantor. In the event of the Consumer exercising the rights under the guarantee, the time limit for exercising the rights under the warranty is suspended on the day the Seller is notified of the defect. This time limit continues to run from the day the guarantor refuses to perform the obligations resulting from the guarantee or the ineffective expiry of the time limit for their performance.
3. The right to exercise the rights arising from the warranty is granted independently of any rights arising from the guarantee. The exercise of any rights arising from the guarantee does not affect the Seller’s liability under the warranty.
4. A complaint under the warranty may be filed by letter or e-mail to the postal or electronic address of the Seller. It may be filed using a form, the template of which is an appendix to the Regulations, but this is not obligatory.
5. In the content of the complaint submitted under the warranty, it is necessary to specify the Customer’s expectations as to the manner of settling the complaint (repair of the goods, replacement with a defect-free one, reduction of the price or withdrawal from the contract) and it is recommended to include:
   1. the Consumer’s contact details, which will be used to respond to the complaint and conduct correspondence related to it,
   2. the Consumer’s bank account number, which will be used to refund the funds if such circumstances arise,
   3. a description of the problem and the Consumer’s identification data.
6. If the warranty claim concerns Goods, in order for the Seller to consider the claim, the Consumer is obliged to deliver or send the Goods subject to the claim to the Seller’s address, at the Seller’s expense.
7. The Seller recognizes complaints regarding:
   1. warranty within 14 days from the date of notification,
   2. possible warranty, within the period specified in the warranty conditions.
8. The Seller will inform the Consumer about the method of resolving the complaint received:
   1. under the warranty by electronic means or by regular mail, depending on the Consumer’s will or the method of filing a complaint used by him,
   2. under any warranty in the manner specified in the warranty conditions.
9. If the warranty claim concerns Goods that are to be sent to the Consumer after the complaint has been considered, the Seller shall deliver or send the Goods to the Consumer’s address.
10. Refunds in connection with a warranty claim will be made using a bank transfer or postal order, in accordance with the Consumer’s wishes.
11. The application of warranty rights is excluded in relation to Customers who are not Consumers.

§10. Extrajudicial handling of complaints and pursuing claims

1. The consumer has the option of using the following out-of-court methods of handling complaints and pursuing claims:
   1. submitting an application for resolution of a dispute arising from the concluded Sales Agreement to a permanent consumer arbitration court operating at the Trade Inspection, the address of which can be determined due to its jurisdiction via the website of the Office of Competition and Consumer Protection, maintained at the URL address https://www.uokik.gov.pl/wazne_adresy.php#faq596,
   2. submitting an application to initiate mediation proceedings for the amicable settlement of the dispute between the Consumer and the Seller to the provincial inspector of the Trade Inspection, whose address can be determined due to its jurisdiction via the website of the Office of Competition and Consumer Protection, maintained at the URL address https://www.uokik.gov.pl/wazne_adresy.php#faq595,
   3. using the assistance of a district or municipal consumer ombudsman or a social organization whose statutory tasks include consumer protection,
   4. lodging a complaint via the EU ODR online platform, available at the URL http://ec.europa.eu/consumers/odr/, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.
2. Detailed information on the procedure for out-of-court complaint and claim settlement procedures and the rules for access to these procedures are available at the offices and on the websites of the entities listed in point 1.
3. The list of entities and institutions that perform tasks related to out-of-court resolution of consumer disputes and detailed information on this subject are available on the website of the Office of Competition and Consumer Protection, available at the URL address https://www.uokik.gov.pl.

§11. Withdrawal from the contract

1. The provisions contained in this article concerning the right of withdrawal from the contract by Consumers shall apply to a natural person concluding a contract directly related to their business activity, when it results from the content of this contract that it is not of a professional nature for that person, resulting in particular from the subject of the business activity performed by them, made available under the provisions on the Central Register and Information on Business Activity.
2. The Consumer may withdraw from the contract, including the Sales Contract, within 14 days without giving any reason, subject to the standards indicated in the content of the information on withdrawal from the contract, which is an annex to the Regulations.
3. The right to withdraw from the contract does not apply to the Consumer in relation to the contract for the Sale of Goods Delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after Delivery.
4. In other cases, the Consumer may withdraw from the contract by submitting a declaration of withdrawal from the contract to the Seller. The declaration may be submitted on a form, the template of which is an annex to the Regulations.
5. Immediately, but no later than within 14 days from the day on which the Consumer withdrew from the contract, he is obliged to return the Goods to the Seller or hand them over to a person authorized by the Seller. To meet the deadline, it is sufficient to return the Goods before it expires. This provision does not apply if the Seller has offered to collect the Goods himself.
6. The Consumer is liable for any reduction in the value of the Goods resulting from their use in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
7. In the event of withdrawal from the contract, it is considered not to have been concluded. If the Consumer has submitted a declaration of withdrawal from the contract before the Seller has accepted his offer, the offer ceases to be binding.

§12. Data processing and cookies

1. Information on the terms of personal data processing can be found in the Store’s Privacy and Cookies Policy.
2. Information about the cookies used can be found in the Store’s Privacy and Cookies Policy.

§13. License Terms

1. The Seller grants Customers using the Store a free license for their own personal use and to enable the use of the Store, in compliance with these terms and conditions.
2. The Store name, graphic design of the Store, structure of the Store, Store, source or compiled code of the Store, websites used to operate the Store and all documents developed by the Seller in connection with the provision of the Store, including related works, including the Regulations and other documents or messages sent in connection with the provision of services, constitute works within the meaning of copyright law. The Seller does not transfer to the Customer the property copyright to the Store or any works constituting its part, nor the right to grant permissions regarding the disposal of property copyright to these works or the Store and use them, as well as to exercise other dependent rights not reserved in the license terms.
3. The right to use the Store and related works applies to the following fields of exploitation: saving and reproducing in the memory of a telecommunications device at a place and time of your choosing, and accessing and displaying via a telecommunications device at a place and time of your choosing.
4. The Customer may not: rent, lease or resell the works or any part thereof, as well as create derivative works based on them, make changes to the works, remove information about ownership rights or copyrights that may appear in the area of the works, use the works for purposes violating applicable provisions of common law or ethical and moral standards.
5. The license is unlimited in time, unlimited in territory and non-exclusive, and applies to the entire Store and related works. The Seller retains the exclusive rights to decide on maintaining the integrity of the Store.
6. By publishing any content in the Store, in particular: comments or opinions, the Customer grants the Seller a free, time-limited, territorially-limited and non-exclusive license to use them in the following fields of exploitation: publication in the area of the Store’s website, saving and reproducing in the memory of a telecommunications device at a place and time of their choosing, access and display via a telecommunications device at a place and time of their choosing, while retaining the right to grant sub-licenses referred to in the points above, in order to enable Customers to use the Store.
7. The Customer acknowledges that it is prohibited to deliver to the Store or through it, the following content:
   1. unlawful,
   2. that may mislead other Customers,
   3. violating the personal rights of Customers, Sellers or third parties,
   4. generally considered offensive, vulgar or violating good customs, in particular: pornographic content, content promoting drug use or excessive alcohol consumption, content inciting racism, xenophobia or spreading hatred.
8. The Seller is entitled to remove or moderate content that violates the provisions of the Regulations.

§14. Validity and amendment of the regulations

1. The Regulations come into force within 3 days from the date of their publication on the Store’s website.
2. The Regulations may be amended due to changes in legal provisions relating to the subject of the provision of Services, as well as due to technical or organizational changes relating to the services provided by the Seller.
3. The Regulations are amended by publishing their new content on the Store’s website.
4. The change to the Regulations does not apply to Sales Agreements concluded before the date of the change.
5. Information about changes to the Regulations is published on the Store’s website within 3 days before the date on which the new wording comes into force.
6. The Seller sends information about changes to the Regulations electronically if the parties are bound by a contract concluded for an indefinite period.

§15. Final provisions

1. The meaning of the terms written in capital letters is consistent with the explanations provided in the section describing the definitions used in the Regulations.
2. The seller is not responsible for:
   1. interruptions in the proper functioning of the Store and improper provision of Services caused by force majeure in relation to Customers who are not Consumers,
   2. interruptions in the proper functioning of the Store and improper performance of Services for Customers who are not Consumers, caused by technical activities or reasons attributable to entities through which the Seller provides Services,
   3. benefits lost by Customers who are not Consumers.
3. If it is impossible to amicably resolve a dispute between the Seller and a Customer who is not a Consumer or a Consumer not residing in the territory of the Republic of Poland in circumstances where the provisions of its national law permit such a possibility, the court with jurisdiction over the Seller’s registered office shall be the court competent to resolve the dispute.
4. In relation to Customers who are not Consumers or to Consumers not residing in the territory of the Republic of Poland, if the provisions of their national law permit such a possibility, the law of the Republic of Poland shall apply as the law applicable to the performance of the contract concluded with the Seller and to the resolution of disputes related thereto.
5. The provisions of the Regulations are not intended to exclude or limit the rights of the Customer who is a Consumer, arising from the provisions of generally applicable local law.
6. In relation to contracts concluded with the Seller, in the event of non-compliance of the Regulations with the provisions of law generally applicable in the Consumer’s country, these provisions shall apply.
7. In the event that the provisions of the Regulations prove to be invalid or ineffective, this circumstance does not affect the validity and effectiveness of the remaining provisions of the Regulations. Instead of the invalid or ineffective provisions, the norm corresponding to what the parties have agreed or what they would have agreed if they had included such a provision in the Regulations shall apply.

§16. Definitions used in the regulations

Working days are weekdays from Monday to Friday, excluding public holidays.
Delivery is the process of delivering Goods to the Customer to the destination indicated by them, carried out by the Carrier.
The Customer is a natural person, provided that they have full legal capacity, or limited legal capacity in cases regulated by generally applicable law or provided that they have the consent of their legal representative, as well as a legal person or an organizational unit without legal personality, in whose favor the generally applicable law grants legal capacity, which concludes an agreement with the Seller for the provision of the Service.
The Customer Account is a panel enabling the management of the Customer’s orders via the Store, provided that they are registered and logged in.
The Consumer is a Customer who is a natural person and concludes an agreement for a purpose not directly related to their business or professional activity.
The Basket is a functionality of the Store, enabling the Customer to complete orders of Goods.
A Parcel Locker is an automatic locker or postal terminal used to receive parcels with Goods.
The Carrier is an entity providing Goods Delivery services in cooperation with the Seller.
Regulations are these contractual terms, the subject of which is the provision of Services by electronic means by the Seller to Customers, through the Store.
The Store is a store run by the Seller through a website available on the Internet at the URL address: flawless.eu.
The Seller is Flawless Sp. z o. o. with its registered office in Warsaw (02-952) at ul. Wiertnicza 89, entered into the Register of Entrepreneurs of the National Court Register under the KRS number: 0000632128, NIP: 9512417736 and REGON: 365125782, being the service provider, administrator and owner of the Store. The Seller can be contacted by phone: 722 797 949 and by e-mail: info@flawless.eu.
Sale is a Service of selling Goods, provided by the Seller to the Customer, the subject of which is the Seller’s obligation to transfer ownership of Goods to the Customer and to issue them, and the Customer’s obligation to collect Goods and pay the Seller the indicated price.
Goods are items presented in the Store area by the Seller for the purpose of Sale.
Service is a service provided by the Seller to the Customer, based on an agreement concluded between the parties via the Store. The conclusion of the agreement takes place within an organized system of concluding distance contracts, without the simultaneous physical presence of the parties.

INFORMATION ON THE EXERCISE OF RIGHTS

WITHDRAWAL FROM THE CONTRACT

INSTRUCTIONS ON WITHDRAWAL FROM THE CONTRACT

The provisions contained in this instruction concerning the right of withdrawal from the contract by Consumers apply to a natural person concluding a contract directly related to their business activity, when it results from the content of this contract that it is not of a professional nature for that person, resulting in particular from the subject of the business activity performed by them, made available under the provisions on the Central Register and Information on Business Activity.

As a Consumer, you have the right to withdraw from the contract concluded in our Store within 14 days without giving any reason, subject to the cases indicated in the section “exclusion of the right to withdraw from the contract”. The deadline for withdrawal from the contract expires after 14 days from the date:

1. on which you came into possession of the item or on which a third party other than the carrier and indicated by you came into possession of the item – in the case of a sales contract,
2. conclusion of a contract – in the case of contracts for the provision of services.

In order to meet the withdrawal deadline, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the withdrawal deadline expires.

To exercise the right of withdrawal, you must inform us: Flawless Sp. z o. o., ul. Wiertnicza 89, 02-952 Warsaw, e-mail: info@flawless.eu, of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail).

When withdrawing from the contract, you may use the model withdrawal form, but this is not obligatory. The model form is attached to the regulations for the provision of electronic services within the Store.

CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery of the goods (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), immediately and in any event no later than 14 days from the day on which we are informed of your decision to exercise the right to withdraw from this contract.

We will make the refund using the same means of payment that you used in the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of this refund. We may withhold the refund until we have received the goods or until you have provided us with evidence of having sent them back, depending on which event occurs first.

If you have received items in connection with the contract, please return or hand over the item to us at Flawless Sp. z oo, ul. Wiertnicza 89, 02-952 Warsaw, immediately and in any case no later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you return the item before the expiry of the 14-day period.

We inform you that you will have to bear the direct costs of returning the items. The amount of these costs is estimated at a maximum of approximately EUR 30,00.

You are only liable for any reduction in the value of the item resulting from using it in a manner other than necessary to establish the nature, characteristics and functioning of the item.

EXCLUSION OF THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

The right to withdraw from a contract concluded outside the business premises or at a distance does not apply to the consumer in relation to a contract the subject of which is an item delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery.

WITHDRAWAL FORM SAMPLE
(this form should be completed and returned only if you wish to withdraw from the contract)

Addressee: Flawless Sp. z oo, ul. Wiertnicza 89, 02-952 Warsaw | info@flawless.eu
I/We ( ) hereby inform about my/our withdrawal from the contract of sale of the following items ( ) contract for the delivery of the following items ( ) contract for a specific work consisting in the performance of the following items ( )/the provision of the following service ( ):
Date of conclusion of the contract ( )/receipt ( ):
Name and surname:
Address:
Signature:
(only if the form is sent in paper version)
Date:
(*) Delete where not applicable.

COMPLAINT FORM
(this form can be completed and sent back if you wish to file a warranty claim)

Addressee: Flawless Sp. z oo, ul. Wiertnicza 89, 02-952 Warsaw
Customer’s first and last name or business name: Customer
‘s address:
Customer’s telephone number:
Customer’s e-mail address:
I indicate the following contact details, which will be used to respond to the complaint and conduct correspondence related to it:
postal address:
e-mail address:
The complaint concerns:
sales agreement of __ goods:
agreement for the provision of another service:
other:
Date of finding the reason for the complaint:
Description of the problem:
Complaint request:
removal of the defect in the goods or service
replacement of the goods with a defect-free one
reduction in the price of the goods
withdrawal from the agreement
The Seller informs that:
Goods may be covered by the manufacturer’s or distributor’s warranty. In such a case, the Customer is entitled to complain about the goods using the rights arising from the warranty, by filing a complaint with the guarantor. Filing a complaint with the guarantor may be done through the Seller or directly to the guarantor. The Customer may exercise the rights under the warranty for physical defects of the goods regardless of the rights arising from a possible warranty.
Signature of the person filing